Terms of Service

1. Provider and scope

The provider is Uejs Kaso, Chicago Lane 5a, 30539 Hannover, Germany ("we"). These terms apply to the use of the website supaceai.com and of the Supace desktop app.

2. What Supace is — and isn't

Supace is a tool, not a permission. You are responsible for following the rules of your employer, your interviewer, or any assessment platform involved. We provide software; whether it is appropriate to use in your situation is your call.

Answer suggestions are generated by a language model. They can be incomplete or wrong. We do not owe a particular quality, exam result, or hiring outcome.

3. Account

Using Supace requires an account. Keep your credentials confidential. You may not share an account with someone else.

4. Plans, prices and payment

Current prices are on the pricing page. Prices are shown in euros in Europe and in US dollars everywhere else; the amount you see at checkout is the amount charged, and it is the final price. As a small business under § 19 UStG (German law), we do not charge or itemize VAT.

• Credits are a one-time payment and do not expire. Once you buy credits, the minutes you use next count against that purchase first, before any free minutes still on your account. This matters only for withdrawal — no kind of minute ever expires.
• Subscriptions renew automatically for the booked period unless cancelled beforehand.

Payment is processed through Stripe. The contract is formed once the payment is confirmed.

5. "Unlimited" — one rule

Unlimited plans are for personal use. One account, one person. Sharing an account or commercial resale is not allowed. There is no daily limit and no cap on how long a single session runs.

6. Cancellation

You can cancel a subscription at any time, effective at the end of the current billing period — one click on "Cancel subscription" under Billing in your account, no email, no reason required. You keep full access until the period you have paid for runs out, and you can undo the cancellation until then. You can also cancel without signing in, on the cancellation page linked from every page of this site. Credits you already bought are unaffected by a cancellation: they never expire.

7. Money-back guarantee

Nothing used, full refund — always. If you have not used a single minute since a purchase, tell us within fourteen days and we refund it in full. This holds wherever you bought from and for every purchase; it is not limited to once per customer, and it does not use up the guarantee below.

On top of your statutory rights, and wherever you bought from: every account starts with twenty free minutes, so you can try everything before you buy. If you bought a plan and have since started at most one session with it, of up to 60 minutes, tell us within fourteen days of the purchase and we refund the full amount — no reason needed, an email to hey@supaceai.com is enough. Both limits apply together: the guarantee ends when a second session starts, and it ends if that one session runs past 60 minutes. For a credit pack it also ends as soon as any minute of the pack has been used — with a pack the minutes are the product, and once they run they are delivered; this applies to packs bought from 17 September 2026. For purchases made before that date, the earlier version applies: one session of up to 120 minutes, whatever you bought. It applies once per customer — if you buy again later, your statutory rights still apply in full, but this voluntary guarantee does not repeat. It is voluntary and does not limit any right the law gives you, including the right of withdrawal below.

8. Right of withdrawal

Consumer law in the European Union, the European Economic Area (Iceland, Liechtenstein, Norway) and the United Kingdom provides a statutory right of withdrawal; details and the model withdrawal form are on the Right of Withdrawal page. Everywhere else, the money-back guarantee in section 7 covers you — the same fourteen days, wherever you are.

9. Availability

We aim for continuous operation but do not guarantee it without interruption. Maintenance, provider outages and force majeure can cause downtime.

10. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For ordinary negligence we are liable only for breach of a material contractual duty (one whose fulfilment makes proper performance possible in the first place, and on whose observance you may regularly rely), and limited to the foreseeable, typical damage. Liability under the Product Liability Act is unaffected.

11. Changes to these terms

We may change these terms where there is a material reason. We will notify you of changes by email at least six weeks in advance. If you do not object before they take effect, they are deemed accepted — we will point this out specifically in the notice. You may cancel before that date instead.

12. Final provisions

German law applies. If you are a consumer with habitual residence in another EU member state, the mandatory consumer protection provisions of that state remain unaffected.

We are neither obliged nor willing to take part in proceedings before a consumer arbitration board.

13. Trademarks

All product and company names mentioned on this website — including the names and logos of meeting and coding platforms — are trademarks or registered trademarks of their respective owners. They are used solely to describe what Supace is compatible with. Supace is not affiliated with, endorsed by, sponsored by or otherwise connected to any of them.